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Shipping Policy:

Orders are shipped once every weekday, the cutoff time for same day shipping is 12pm. Although cancellations or modifications are accepted, it may not always be fulfilled immediately as all orders are electronically processed and forwarded to the warehouse immediately upon confirmation of payment. No orders will be processed and no cancellation or modification requests will be taken during weekends and holidays.

FedEx or UPS ground is our default shipping method. You may receive a package through USPS as well. It usually takes 2-7 business days for delivery.

We will send you email confirmation once your order has been shipped. A tracking number will be provided in the shipping confirmation email which will allow you to track your order on the carrier’s website, which will be e-mailed to you. Some orders ship separately and you may receive multiple emails with more than one tracking number. All confirmation emails are sent to the shipping email address.

You can track from the carrier’s website with your tracking number, which we will email you when your order has shipped. You may also call us at 305-694-6090 or email us at support@partsmax.com. Please include your name and order number in the email. We will respond to email inquiries within 1 business days.

  • • We do not allow shipping to PO Box’s or APO/FPO addresses
  • • Partsmax Inc. welcomes international orders. We ship everywhere FedEx delivers. If you are an international customer, you can contact us at 305-694-6090 or email us at support@partsmax.com for an additional shipping quote and assistance.
  • • Please note that delays of shipment may occur due to foreign customs.
  • • Customer is responsible for all custom charges, duty fees, or taxes that are due at the time of delivery.
  • • Customer is also responsible to monitor their shipment progress and report any damage immediately. For any shipments that are refused or undeliverable, a restocking fee of $10 minimum or 20% of order amount will be deducted from the refund amount, whichever is greater. Additional shipping fee will apply if reshipment is requested. For International orders, undeliverable packages maybe subject to abandonment and customer will not be eligible for refund in this case.
  • • In order to provide you with faster service, some orders may ship separately.
  • • Our shipping charge consists of shipping fee and handling fee. Shipping charge is calculated during checkout and is based on the weight and dimension of the items you selected and the shipping destination.

This is a general guideline of transit times:
Please note: Residential addresses may incur an additional day. Times are not guaranteed.



Return Policy:

Please inspect all packages thoroughly for missing, damaged or incorrect parts upon receiving your order. You may return any wrong parts to Partsmax Inc. in its original condition and packaging for refund or exchange. All return must be reported within 15 calendar days after delivery. You may be responsible for return postage. Returns must be packaged properly; we are not responsible for damaged returns that are resulted from improper packaging.

No returns will be accepted if NOT reported within 15 calendar days after delivery. You will not be eligible for refund if the deadline has passed. Return items must be in their original condition and packaging; they may not be disassembled or damaged due to incorrect installation. We are not responsible for installation errors.

Not all items are returnable. Parts that arrive used, painted, or customized are not returnable.

Shipping and handling fees are non-refundable. All returns are subject to a non-refundable 20% restocking fee. This restocking fee is charged on all returns that are not the direct result of our error.

*We will normally issue credit within 10 business days after we receive the return package in our warehouse. Once we receive the return item, we will forward it to the manufacturer for approval. Once the return has been approved by the manufacturer, we will credit the refund to the credit card you use to purchase the merchandise. You will receive a confirmation email the day you receive your refund. Please be aware that it takes up to 7 business days to post the credit to your bank account or credit card account. If you do not receive a refund after 10 business days, please contact customer service at support@partsmax.com.

Risk of Loss:

The risk of loss and title of any item is passed to the customer at the shipping point, which is when the carrier accepts the package for delivery. If the package is lost during transportation, we will help you to file the lost claim; we can only issue refund or send replacement after the lost claim is approved by the shipping carrier.